Top 5 Reasons to use

Mobile Field Service

With technology in hand, it’s like the rule of thumb to digitise your working & give up on the age-old systems. It’s impossible to ignore the explosive growth in mobile devices that are now taking over everything else. Using the latest advancements available on mobile devices, get rid of the paper systems, the worry to handle it, file it and the rigorous search that follows. MobileWorker is a solution that promises to transform the work scenario and create a scope where the success of the organisation will set new records by having on-time progress without piles of papers.

As they say, Mobile is the enabling centrepiece of digital convergence; everything is being diverted to this convergence, which leads us to more easy and powerful way to deliver performance. For the organisations having their workers and technicians going far & beyond to reach their customers and deal with all kinds of service requests beyond the premises, a MobileWorker is a boon that helps them in field service management. A solution that allows them to see their tasks, capture the evidence in the form of Photos, Videos and any other file attachment that will be sent to back-office and service desk administration as well. Make the work more streamlined as MobileWorker will give advanced features of Service Request & Task Management from the technician point of view ensuring he gets every piece of information required to carry out his task. Similarly, it will reduce the overhead of the administrative staff that can completely rely on this field service management solution.

Given the power of modern mobile technology with our mobile workforce management solution to the field employees that contains up-to-date information and specific useful features makes a room to increase their potential, utilise the best resources, make faster and more effective business operations. To the higher level management, it’s a complete service management solution that can help them to get a view of what their workers are doing & what they actually should be doing. Consider the example of a worker outside the organisation premises who is equipped with this service scheduling software MobileWorker, he can get all his tasks automatically with every new incoming request, which can be accepted or rejected by him, executed & its report with all the information can be seen instantly by the higher level authorities. Now isn’t that a field service software every company would like to implement and get benefit from? To add to it, the company achieves this all at no extra cost.

A real-time connection is what every field worker gets with mobility at its core of the MobileWorker. For instance working with iTouchVision’s MobileWorker, our clients are able to provide to their field service workers all the details that are required; at their fingertips on the scheduling software, consequently the efficiency & effective performance has increased exponentially. Taking the GPS in use, the organisation is facilitated to track all the workers who are out in the field for their job. This also allows the administrators to send tasks to workers that are near the incident & refrain from wasting the time taken to travel. “Auto-Routing” is one more feature that sets the minimum distance path for the workers to carry out his day’s maximum tasks in the least time period and has been very useful to our clients; as this ensures a seamless distribution of work amongst the technicians and gets the best of their availability.

For the scenarios where fieldworkers need to travel & work at the places where Internet availability is an issue, a big problem comes in the picture that may nullify the solution benefits. But with the Offline Synchronization integrated with native MobileWorker App, the worker can synchronise his tasks at the start of the day and go ahead with all the information they require being available. Any update carried out by the worker during this offline mode will directly be updated once he gets connected back to the Internet. The field workers get peak performance at all times even in the absence of data connectivity with all graphics, images and text redefining the experience with field service automation.