Modern Field Service Management works on
A B C D
The pressure of increasingly competitive market has made every organization involved in field service management to re-think on its old methods and replace it with modern systems.
The quality of service provided to your customers is the decisive factor on which the success ratio depends. The challenges of field service management market have seen the rise and fall of a number of enterprises regardless of their history and size if they are unable to cope up with the customer and technology demands.
Cloud-based and mobile-focused field service management approach has recently
made public and private sector boost up their employee performance and
improvise customer service.
The mobile-based field service management is not magical. It is a fine blend of software and mobile applications that enable a workflow and 2-way data sharing. The “A B C D” of Modern FSM is thus described to fit all that a company needs-
Alert Workforce
Promising quick service to your customer and delivering your words in true sense can be achieved when your workforce is well connected. The back-office team should be able to dispatch the incoming job ticket to appropriate field representative with all information. Similarly, the field worker via his MobileWorker application should get all the alerts, execute the job and update the details to back office and the people involved. iTouchVision’s field service management software is designed to accomplish this “A” factor with efficient workforce management.
Bespoke Solution
Field service is a wide sector including a number of industries like repairs and maintenance, requests, street scenes, field sales, waste management, product delivery, cable and equipment installations, housing and rent management and more. This clearly indicates the need of having a specialized and customised solution. It needs to be tailored to meet the specific requirements of a company based on its customers and type of usage. iTouchVision develops a bespoke solution with MobileWorker, Web portal, and Customer management applications to make the organisations meet the expectations of this “B” factor. It comes with advanced features like Offline Integration, Auto-routing & Dashboard reporting.
Cloud CRM
Cloud computing has enormous benefits to offer with flexibility, agility, and security. Retain your customers and acquire new customers using an easy to use platform for hassle free interaction. Nobody would like to wait endlessly, repeat the details, be in queue or have no idea of their request status. iTouchVision’s suite of software and mobile applications is hosted on a cloud with data synchronization and allowing authorized access to it. This “C” factor is indeed crucial to sustaining in the market and be your customers’ favorite!
Data Resources
No organisation can function without a proper data management system. By data, we mean all the records from past to current situation, absorbing the consumer details, incident and product details, their inter-relation, the employee details and their interaction, assets if involved, categories and subcategories, forms and more. Everything that a company may need should be structured in a way that it is easily searchable and available. Master data management module sorts every piece of data to help an enterprise with the vital “D” factor. It gives all the reports and associated features for decision making.
The trends are changing and your business survival depends on how you get into the flow. The question is – “Is your company ready to take over this change and implement modern software for FSM?” We are right here to guide you with a non-obligatory consultation. Leave your details here or connect us over other channels – Facebook, Twitter, Google plus, and Linkedin.
