“Check-in” is the ultimate Win
with Lone Worker!
The safety of the field service workers is every company’s priority. Make sure to have a provision and stay connected with them & know their every moment’s schedule.
Field service is not just another office job where one can work in a comfort zone. Field work demands the representatives to go out to a number of locations across different areas. The nature of the work and places they have to travel are often risky or hazardous. The danger associated with the work on the road, to take up and travel to the highest risk field service jobs like servicing turbines or oil fields, to visit the underground spots for repairs or maintenance of electric lines; raises safety issues for the field staff.
When an organization looks for a mobile field service solution, the major concerns revolve around ROI, increasing performance, and productivity. The major quantity of software solutions available in this segment does not cover the “safety” factor for the field staff. But we say it is absolutely imperative to have mobile field software that comes with features to keep the back office team aware and informed of field engineers’ work and wellbeing. The major reason a field service company cannot ignore this is- it functions because of its employees, hence, their safety when they are working at such locations is important.
A study reveals
of employees left their jobs because of lack of safety.
of an existing employee’s salary were spent to just to hire & train a new technician.
iTouchVision’s Lone Worker is a mobile field service solution which assists an organization to achieve their financial gains, customers’ service delivery expectations and workers’ safety on mobility. Our cloud-based solution is enriched with a set of features giving
Flexibility, Agility, Completeness, Adaptability and Scalability.
Employ the right Technology to provide Field Worker Safety
Over 5000 field service technicians are using MobileWorker with the Lone Worker module. It has been now added with the “Check-in” button. This button serves the purpose of safety and tracking the exact duty hours and work accomplishment of a specific field representative. It allows the field person to check-in when he enters his particular job area and starts his work. This check-in triggers a notification to the back-office team informing them of the field worker’s location.
It will also allow the field worker to extend & update the duration of time required to complete the work order. If in the designated time period, the check-in is not completed, it will notify the office to investigate and contact the worker. The concerned office team gets an email of the failed check-in and the last known location to make it easily traceable. Alongside, the administrator can see all the field service employees as per their task schedule on the map.
GPS and route optimization, allocating jobs as per the qualification and skills, group communication, alert with SMS and emails, job-start and check-in, workforce tracking and more features are packaged in the Lone worker to cultivate safety for each and every field employee and, in turn, helps them bring high-quality results.
We deliver a solution that helps the growth of business and ensures peace of mind with ease of use & safety for all. Mobile field service software can bring substantial transformation in the working of technicians so that they feel safe and finish their tasks with confidence and forbearance. We make sure that each one of your employees is focused on doing their jobs with the best of software aid. You can request a free demo of Lone worker by signing up or on our social profiles on Facebook, Twitter, Google plus and Linkedin.
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