MobileWorker is the Answer

to all the Field Service Management Challenges

Introduction – Field service management (FSM) essentially includes jobs or services provided by the workers as per the customer’s requested location. It encompasses companies dealing with services related to roads, product repairing, installation, maintenance, equipment management and more. Furthermore, it requires real-time integration with back-office systems for inventory and accounting purpose. FSM is widely used in sectors ranging from the public sector (citizen request- potholes, street lights, parking, abandoned vehicles, etc), telecommunications (cable, phone lines), electricity and gas lines, heavy engineering, mining, waste management, industrial products maintenance, etc. All this incorporates the need of field service automation to deliver timely and effective FSM to the customers.

Challenges – In the past, the work offline model was sufficient for the companies to manage their customers and field employees. But with the advancements in technology and businesses being customer-centric, it’s utmost imperative for every company to work on a responsive model for rich customer experience. The major challenges encountered in this area are-

Customer Expectations

Any customer requesting a service wants an immediate outcome with the necessary action to be taken as soon as possible. Over the decade, the customer-company relationship has evolved like never before. A level of standard needs to be maintained  in order to retain your customers for a long time. The customer expects the best from the brand or he may switch over to some other company and this pressure is the driving force to optimise the service delivery.

Resource Management

Field Service Management primarily depends on who is assigned the job and what equipments are required to complete a particular job. Resources need to be maintained everyday with proper allocation that efficiently utilizes the time of field worker based on his skills and location. The supervisor needs to keep a check on how well the work is being done to meet the expectations and how competently field technicians are making use of the time and resources.

Cost & Financial Constraints

Cost matters for every business. The field service manager has to pay utmost attention to the frequently rising operational costs. Factors such as inventory management, travel expenses, missing products, and data maintenance can raise the expenditure to a great level. Assigning the right job to the skilled person at the right time and as per the location demands is the key. Balancing the financial constraints and the customer demands is indeed a big challenge.

  • field service management challenges MobileWorker
  • field service management challenges MobileWorker Roles

The MobileWorker Solution – The ultimate solution to tackle the above-mentioned challenges is the Field Service Automation with our Mobile application designed with technical excellence. The concept of “Schedule.Allocate.Dispatch.Deliver.Update” has been the focus of our bespoke mobile app solution. Look forward to following unique features with our MobileWorker for Field Service Management:

  • Mobility – The field service personnel equipped with MobileWorker app can get all his work tasks at his fingertips. He can check his jobs for the day; execute the work and provide the necessary updates. Work from anywhere is the driving motive.

  • Real Time Synchronisation – A field worker is bound to travel to complete orders. It is necessary for the back end administration team and the customer to get the notifications on the task progress. Our MobileWorker allows the real-time synchronisation of all the documents, status and schedule updates to the office team and customer as well. This synchronisation takes place even when the field worker is at a remote location with no internet access.

  • Location based Management – GPS location coordinates are used in MobileWorker to track the service technician’s current location and monitor his schedule. The relevant incoming jobs can be assigned instantly, hence increasing the productivity of the employee and enhance customer experience with quick action.

  • Cost maintenance – With the field service automation, the company can considerably reduce the costs incurred because of irregular scheduling and human error in reporting. A subscription to MobileWorker will give you access to the entire set of functionalities as a package needed to manage the workforce in field.

If you are looking for a Field Service Management solution that has the definitive capability to attend the field service workforce problems and customer requests management, then iTouchVision’s MobileWorker is the destination. The companies using our MobileWorker – field service software have experienced a drastic change in delivering their FSM services. You may have a look at our services with a free trial and demo to suit your business.

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iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.