Field Service Communication

& Customer Interaction

Communication is not a choice; it’s a must to manage your business!

An effective way to communicate with your field service workforce and customers helps your organization to empower itself. There has been a huge transformation from previous methods of message passing to dynamic interactive options available today. Depending upon the nature of your business, you may have various external options to keep in touch with concerned people and pass the information.

Talking about the business involving field service, there has to be a way to communicate with your field service personnel and ensure that all real benefits of mobility are obtained. A module within your field service software itself that allows you to send important e-mails, notifications or text messages; intended to specific teams or customers –Solves the major issue, right?

Field Service Communication

Consider a field service scenario:

A service manager has dispatched all the jobs to his 500+ field service operators for the day. They are all out to their respective customers and different locations. Meanwhile, there is an important message to be communicated only to team for home maintenance. Using our FSM software, you can have separate groups, personalize a message, add dynamic fields and send the message in the form of notification, e-mail or text message. Let us explore what all options does the software offers you-

The administration panel contains a dedicated section for communication. All the parameters can be handled easily for seamless broadcasts or intended personal messages.

Groups

To monitor the flow of communication in a professional manner, specific groups can be created for separate reasons. These groups can be managed by the administrator of portal or the manager level authority. As your employees sign up, they can select the appropriate group as per their working area. This helps the administrator to send messages that are meant only for a particular team or customer members.

Send

Categorise outgoing messages – system, event, action or information or any other option as desired to distinguish. One can select sending method from a push notification, e-mail or text SMS, personalize the message or use pre-populated templates. Filter the recipients based on their access roles or groups. Preview the recipients, send it immediately or schedule for a later period of time.

Test

At times, it is important to simply verify how the message will exactly look on the user’s screen. Especially if you are connecting to a higher level authority, to make it easier, the software has the option to test the message by sending it to a specific recipient. After viewing it in real-time, you can initiate the message-sending process to intended people, all this in a hassle-free way without any special skill set requirement.

Dynamic Fields

The administrator can make use of our dynamic fields to feed in customer or employee’s specific name, address, contact details, date, time, etc. as per the requirement. Dynamic fields give you the flexibility to insert data matching with person’s records making it look more professional. Effortless steps automate the process to insert specific details before sending it.

Be it an emergency message or information circular, you can use this service to have the most efficient communication with your customers and employees. It helps to increase the workforce productivity and engagement with the customers as they get timely updates. Not only this, if you have any on-going offers and updates for customers around a specific location, you are able to send out using address expression.

Excited to experiment field service automation with a free trial? Yes, a demo will give you more insights on how you can grow your business with effective communication through field service software. Sign up here, or connect us over Facebook, Twitter, Google plus, and LinkedIn.

Make your Move now!

iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.