Customer Retention Archives - iTouchVision

From good to great: Elevating service standards in your local authority

Fri, 06 Oct 2023 09:15:25 +0000

From good to great: Elevating service standards in your local authority A roadmap to service delivery excellence Local authorities are at the heart of shaping the quality of life for their communities. As expectations continue to rise, efficient and effective services become paramount. "Elevating Service Standards in Your Local [...]

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Why is it necessary to address the rising Enterprise Application Integration (EAI) challenges?

Fri, 05 Apr 2019 10:21:29 +0000

Why should businesses address the Enterprise Application Integration challenges immediately? Integration challenges and opportunities of the digital era! ‘Connected Customer Experience’ is one of the hottest trends in the market. All the customer-centric organisations are competing on the basis of the experience and service apart from their products. [...]

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Contact Centre Technology and AI – A match made in heaven!

Fri, 31 Aug 2018 10:40:00 +0000

Contact Centre Technology and AI - A match made in heaven! A Powerful Combination Changing the Customer Service Landscape! As the world witnesses newer technologies, there is an increase in associated problems and its benefits. Now, we are in a connected era. Talking about a few decades ago, [...]

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How to choose the right Data Management Platform?

Fri, 03 Aug 2018 13:38:49 +0000

How to choose the right Data Management Platform? Deciphering the business benefits of DMP! Can we imagine running a modern business without data? Possibly No! In this digital economy, data is the lifeline of a business. Data has the potential to help a business organise its processes and [...]

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How to set up an out-of-hours service and improve customer support

Fri, 15 Jun 2018 11:49:28 +0000

How to set up out-of-hours customer support? 4 Ways to Provide Great Customer Service with Least Investment! A business revolves around customers. It produces products and delivers services to please their customers. In turn, they invest their money and resources. To earn profits, a business must ensure the [...]

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How to choose the best helpdesk software for a SaaS-based business?

Thu, 31 May 2018 06:49:25 +0000

How to choose the best helpdesk software for a SaaS-based business? Helping businesses help their customers with improved processes! In the customer-oriented market, business survival depends on the ‘best’ customer experience. Further, the technological advancements and competitive prices have made it tricky for a business to retain the [...]

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How are FMCG startups setting examples for the big players?

Fri, 06 Apr 2018 10:07:45 +0000

How are FMCG startups setting examples for the big players? FMCG Industry Analysis Proves Innovation Drives Attraction! FMCG industry analysis indicates a plethora of changes. Innovation is in every nook and corner. The industry that has always been into the mass market, commoditized products and large-scale advertising is [...]

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Guest Blog – Are you using your CRM Software to its full potential?

Tue, 28 Nov 2017 10:30:32 +0000

Are You Using Your CRM Software To Its Full Potential? Revenue. Retention. Result. Forming and maintaining positive relationships with the customers is a key aspect of any business. The primary purpose of any CRM software is to streamline all customer interactions. It has the ability to turn customer [...]

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How self-help apps are transforming customer service?

Mon, 09 Oct 2017 10:55:33 +0000

How self-help apps are transforming customer service? Help your customers help themselves! Innovation and customer service go hand-in-hand. It’s a safe bet that companies relying on customer service to boost their business will have a competitive edge. There are endless ways and materials to guide you through customer [...]

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Guest Post – Why Personalised Marketing makes a Difference?

Tue, 25 Jul 2017 07:08:21 +0000

Why personalised marketing makes a difference? A better chance to connect, win and retain the customers! Successful marketing is more “up close and personal” than ever before. A trend that is highly likely to continue. If you still rely on scattergun campaigns and mass marketing techniques, you may [...]

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