Customer Feedback Archives - iTouchVision

From good to great: Elevating service standards in your local authority

Fri, 06 Oct 2023 09:15:25 +0000

From good to great: Elevating service standards in your local authority A roadmap to service delivery excellence Local authorities are at the heart of shaping the quality of life for their communities. As expectations continue to rise, efficient and effective services become paramount. "Elevating Service Standards in Your Local [...]

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Guest Blog – How to measure the quality of your customer service?

Fri, 28 Apr 2017 10:52:47 +0000

How To Measure The Quality Of Your Customer Service? Attention. Analysis. Assertion. Customer service is one of the aspects of a business that is difficult to map on a chart like others. In today's post, our guest author shares some valuable insights on measuring customer service quality and [...]

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4 tips for best customer experience management

Fri, 29 Jul 2016 10:00:00 +0000

Customer Experience Management Stop the bad before it becomes the worst! Customer experience management with fantastic service keeps the ball rolling for every business. In one of our recent blogs, we discussed few of the many ways a customer service department can benefit using the support platform. That [...]

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Employee Engagement Secret- They are your first Customers!

Thu, 09 Jun 2016 10:04:34 +0000

Benefits of treating Employees as Customers Employee engagement can do wonders, read how! Every organisation is aware of the fact that to run its business successfully and achieve its goals, it has to rely on the customer base. Business leaders have cited the importance of a high-quality customer [...]

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Social CRM – What, Why and How of Social Media for CRM!

Thu, 29 Oct 2015 10:28:15 +0000

Social CRM What, Why and How of Social Media for CRM! In the world of social media and internet advancement, a company-wide community policy that steps into a social strategy to meet the business goals is a must. The channel shift happening from traditional customer relationship management (CRM) methods to the [...]

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