Cloud CRM Archives - iTouchVision

5 things that are NOT relevant in modern customer service

Fri, 27 Sep 2019 09:34:05 +0000

5 things that are NOT relevant in modern customer service Think like a customer, Act as an employee! What is customer service? It may include several things and hold different meanings. Perhaps, it’s a term that is extremely important for all businesses. Coming to a proper definition, there [...]

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Guest Post: Best practices for field service optimisation

Tue, 25 Jun 2019 13:26:05 +0000

Best practices for optimising field service operations Top eight tips covering all aspects of the industry! Management of a company offering field services is almost impossible if you don’t plan out every step of your operations. From coordinating schedules to tracking equipment, you need to make sure your [...]

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HVAC Industry’s Journey towards a Smarter Future

Fri, 01 Feb 2019 09:54:16 +0000

HVAC Industry’s Journey towards a Smarter Future Collaboration. Optimisation. Mobilisation. Digital transformation is a hot potato in every sector. It has made business operations flexible, responsive and connected. HVAC is not an exception. The HVAC industry is leading towards digital-led innovation to do more meaningful business. The digitally-enabled [...]

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Guest Blog- The ultimate guide to Field Force Automation!

Fri, 14 Dec 2018 10:06:47 +0000

What things should you know about Field Service Automation? The ultimate guide to Field Force Automation! If you’ve landed here, you’ve probably heard someone — maybe a competitor, consultant, or team member — mention what they like about using field service automation. Now, you’re looking to dig a [...]

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Government’s Digital Transformation Investment – Opportunities and Obstacles

Fri, 23 Nov 2018 14:16:57 +0000

Government's Digital Transformation Investment – Opportunities and Obstacles Strategizing a Digitally Strong Economy! The sparks of digital transformation are lighting all the sectors. The business world is focusing on different use-cases to leverage the technology in every possible manner. With a few failures and more successful examples, it [...]

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How can the small companies grow big with the right Mobile CRM?

Fri, 05 Oct 2018 13:37:58 +0000

How can the small companies grow big with the right Mobile CRM? Seize the New-Age Mobile Opportunities! Mobile phones have become a necessity for this world. The dependency on mobile phones is increasing day-by-day owing to the benefits like convenience, accessibility, affordability, and personalisation. We feel independent by [...]

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Why are mobile workforce management tools more than necessary for the Utility industry?

Fri, 14 Sep 2018 13:29:01 +0000

Why are workforce management tools more than necessary for Utilities? New Trends are Empowering and Mobilising the Workforce! The Energy and Utility industry involves a mobile workforce for major field operations. These in-field and back-office tasks are very dynamic in nature. It takes a lot of effort and [...]

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Contact Centre Technology and AI – A match made in heaven!

Fri, 31 Aug 2018 10:40:00 +0000

Contact Centre Technology and AI - A match made in heaven! A Powerful Combination Changing the Customer Service Landscape! As the world witnesses newer technologies, there is an increase in associated problems and its benefits. Now, we are in a connected era. Talking about a few decades ago, [...]

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What is BIM and how does it work with CAFM?

Fri, 27 Jul 2018 11:00:26 +0000

What is BIM and how does it work with CAFM? Putting CAFM BIM together for Profitability and Sustainability! BIM stands for Building Information Modelling. It deals with the features of the infrastructure of a building or a facility. The stakeholders can visualise a building and its components including [...]

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How to set up an out-of-hours service and improve customer support

Fri, 15 Jun 2018 11:49:28 +0000

How to set up out-of-hours customer support? 4 Ways to Provide Great Customer Service with Least Investment! A business revolves around customers. It produces products and delivers services to please their customers. In turn, they invest their money and resources. To earn profits, a business must ensure the [...]

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