Customer Service Archives - iTouchVision

From good to great: Elevating service standards in your local authority

Fri, 06 Oct 2023 09:15:25 +0000

From good to great: Elevating service standards in your local authority A roadmap to service delivery excellence Local authorities are at the heart of shaping the quality of life for their communities. As expectations continue to rise, efficient and effective services become paramount. "Elevating Service Standards in Your Local [...]

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How Chatbots can help local authorities provide better services?

Thu, 12 Jan 2023 09:04:34 +0000

How Chatbots can help local authorities provide better services? An investment for the future to reduce the cost of faster problem-solving. Local authorities are now using chatbots as part of their customer service. It is because they can provide local residents with quick and easy access to the necessary [...]

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New-age workplace – A culture beyond ‘fixed’ schedules and ‘concrete’ walls

Fri, 01 Nov 2019 10:08:25 +0000

New-age workplace – A culture beyond ‘fixed’ schedules & ‘concrete’ walls A brief guide on flexible working schedules and mobile workers! Change is eternal. Times are changing and so is the way we live and work. Technology has given new dimensions to produce and consume services. Likewise, businesses [...]

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5 things that are NOT relevant in modern customer service

Fri, 27 Sep 2019 09:34:05 +0000

5 things that are NOT relevant in modern customer service Think like a customer, Act as an employee! What is customer service? It may include several things and hold different meanings. Perhaps, it’s a term that is extremely important for all businesses. Coming to a proper definition, there [...]

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Guest Post: Best practices for field service optimisation

Tue, 25 Jun 2019 13:26:05 +0000

Best practices for optimising field service operations Top eight tips covering all aspects of the industry! Management of a company offering field services is almost impossible if you don’t plan out every step of your operations. From coordinating schedules to tracking equipment, you need to make sure your [...]

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Why is it necessary to address the rising Enterprise Application Integration (EAI) challenges?

Fri, 05 Apr 2019 10:21:29 +0000

Why should businesses address the Enterprise Application Integration challenges immediately? Integration challenges and opportunities of the digital era! ‘Connected Customer Experience’ is one of the hottest trends in the market. All the customer-centric organisations are competing on the basis of the experience and service apart from their products. [...]

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Mobilising the Workforce in 2019!

Fri, 11 Jan 2019 10:27:50 +0000

Mobilising the Workforce in 2019! What are the technology trends for the workforce? Hello 2019, Hello Mobility! We are in the first week of the New Year and it’s time to talk business. This year seems to be quite amazing already on the technological front. We expect to [...]

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Government’s Digital Transformation Investment – Opportunities and Obstacles

Fri, 23 Nov 2018 14:16:57 +0000

Government's Digital Transformation Investment – Opportunities and Obstacles Strategizing a Digitally Strong Economy! The sparks of digital transformation are lighting all the sectors. The business world is focusing on different use-cases to leverage the technology in every possible manner. With a few failures and more successful examples, it [...]

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How can the small companies grow big with the right Mobile CRM?

Fri, 05 Oct 2018 13:37:58 +0000

How can the small companies grow big with the right Mobile CRM? Seize the New-Age Mobile Opportunities! Mobile phones have become a necessity for this world. The dependency on mobile phones is increasing day-by-day owing to the benefits like convenience, accessibility, affordability, and personalisation. We feel independent by [...]

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Contact Centre Technology and AI – A match made in heaven!

Fri, 31 Aug 2018 10:40:00 +0000

Contact Centre Technology and AI - A match made in heaven! A Powerful Combination Changing the Customer Service Landscape! As the world witnesses newer technologies, there is an increase in associated problems and its benefits. Now, we are in a connected era. Talking about a few decades ago, [...]

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