UK councils Archives - iTouchVision UK Customer Service Software, Cloud Service and Support CRM platform Wed, 14 Feb 2024 12:09:18 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.5 39676639 AI in customer support for UK councils: Transforming public sector helpdesks https://www.itouchvision.com/ai-in-customer-support-helpdesk/?utm_source=rss&utm_medium=rss&utm_campaign=ai-in-customer-support-helpdesk Wed, 14 Feb 2024 12:09:18 +0000 https://www.itouchvision.com/?p=23440 AI in customer support for UK councils Transforming public sector helpdesks In today's digital age, the integration of Artificial Intelligence (AI) into customer support has become a game-changer for public sector entities like UK councils. Among the various AI-powered tools, chatbots and automation are revolutionising the helpdesk ecosystem, enhancing operational efficiency [...]

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The latest trends in asset management software for UK councils https://www.itouchvision.com/asset-management-software/?utm_source=rss&utm_medium=rss&utm_campaign=asset-management-software Thu, 28 Dec 2023 09:56:34 +0000 https://www.itouchvision.com/?p=23412 The latest trends in asset management software for UK councils Navigating efficiency and innovation for local government In the ever-evolving landscape of local governance in the United Kingdom, the role of innovative technologies cannot be overstated. Among these, Asset Management Software (AMS) stands out as a beacon of efficiency, [...]

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How council mergers are improving service delivery challenges? https://www.itouchvision.com/council-mergers/?utm_source=rss&utm_medium=rss&utm_campaign=council-mergers Fri, 01 Dec 2023 10:53:42 +0000 https://www.itouchvision.com/?p=23403 How council mergers are improving service delivery challenges? The role of unitary councils in alleviating economic strain In the wake of economic challenges and fiscal crises, local government entities in the United Kingdom have been compelled to explore innovative strategies to navigate the storm. One particularly notable approach gaining [...]

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Navigating the economic challenges: How UK councils can leverage technology to sustain services https://www.itouchvision.com/economic-challenges/?utm_source=rss&utm_medium=rss&utm_campaign=economic-challenges Fri, 27 Oct 2023 11:15:47 +0000 https://www.itouchvision.com/?p=23367 How UK councils can leverage technology to sustain services Navigating the economic challenges The economic landscape in the United Kingdom has witnessed significant fluctuations in recent years, and its impact on local government bodies, such as councils, has been profound. These councils play a pivotal role in delivering essential [...]

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From good to great: Elevating service standards in your local authority https://www.itouchvision.com/improve-service-standards/?utm_source=rss&utm_medium=rss&utm_campaign=improve-service-standards Fri, 06 Oct 2023 09:15:25 +0000 https://www.itouchvision.com/?p=23353 From good to great: Elevating service standards in your local authority A roadmap to service delivery excellence Local authorities are at the heart of shaping the quality of life for their communities. As expectations continue to rise, efficient and effective services become paramount. "Elevating Service Standards in Your Local [...]

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Modernising FOI: Technology’s Influence on Information Access https://www.itouchvision.com/freedom-of-information/?utm_source=rss&utm_medium=rss&utm_campaign=freedom-of-information Wed, 23 Aug 2023 11:48:17 +0000 https://www.itouchvision.com/?p=23298 Modernising FOI: Technology's Influence on Information Access Tech-powered management of Freedom of Information requests In an era of unprecedented technological advancement, the way governments handle Freedom of Information (FOI) requests is undergoing a profound transformation. As information becomes more accessible and interconnected, the traditional processes of submitting, processing, and [...]

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Effortless Allotment Management: Honouring National Allotments Week 2023 https://www.itouchvision.com/allotment-management/?utm_source=rss&utm_medium=rss&utm_campaign=allotment-management Wed, 16 Aug 2023 09:20:22 +0000 https://www.itouchvision.com/?p=23285 Effortless Allotment Management: Honouring National Allotments Week Revolutionize Allotment Management through My Council Services National Allotments Week is a time of the year that resonates with gardening enthusiasts and community members alike. As we come together to honour the tradition of cultivating vibrant allotments, it also serves as an [...]

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5 steps to integrate AI into your workforce management strategy https://www.itouchvision.com/ai-workforce-management-strategy/?utm_source=rss&utm_medium=rss&utm_campaign=ai-workforce-management-strategy Fri, 04 Aug 2023 11:19:35 +0000 https://www.itouchvision.com/?p=23263 5 steps to integrate AI into your workforce management strategy Unleash AI's potential: Revolutionise your workforce management It’s fascinating to witness how artificial intelligence (AI) has transitioned from being an experimental venture to an indispensable business tool. As of 2023, 92% of surveyed organisations report measurable benefits as a [...]

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Harnessing Artificial Intelligence for efficient public service delivery – a practical guide for the local authorities https://www.itouchvision.com/ai-for-local-government/?utm_source=rss&utm_medium=rss&utm_campaign=ai-for-local-government Wed, 26 Jul 2023 13:06:12 +0000 https://www.itouchvision.com/?p=23247 Harnessing Artificial Intelligence for efficient public service delivery Our practical approach towards implementing AI for UK councils A report by World Health Organisation (WHO) estimates that approximately 1.3 million people die each year as a result of road traffic crashes. According to Governing magazine report, 53% of local government officials cannot complete [...]

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Top 3 cyber security challenges for local government in 2023 https://www.itouchvision.com/cyber-security-challenges/?utm_source=rss&utm_medium=rss&utm_campaign=cyber-security-challenges Fri, 14 Jul 2023 12:32:20 +0000 https://www.itouchvision.com/?p=23237 Top 3 cyber security challenges for local government in 2023 Navigating the cyber frontier: From data breaches to ransomware Sophos' report revealed that 6 in 10 local or state government entities were victims of cyberattacks in 2021 alone. As hackers sharpen their tools and tactics, local governments must arm themselves with [...]

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