Local government digital transformation Archives - iTouchVision UK Customer Service Software, Cloud Service and Support CRM platform Wed, 14 Feb 2024 12:09:18 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.5 39676639 AI in customer support for UK councils: Transforming public sector helpdesks https://www.itouchvision.com/ai-in-customer-support-helpdesk/?utm_source=rss&utm_medium=rss&utm_campaign=ai-in-customer-support-helpdesk Wed, 14 Feb 2024 12:09:18 +0000 https://www.itouchvision.com/?p=23440 AI in customer support for UK councils Transforming public sector helpdesks In today's digital age, the integration of Artificial Intelligence (AI) into customer support has become a game-changer for public sector entities like UK councils. Among the various AI-powered tools, chatbots and automation are revolutionising the helpdesk ecosystem, enhancing operational efficiency [...]

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]]> 23440 From legacy systems to custom apps: Modernising your IT infrastructure https://www.itouchvision.com/modernising-your-it-infrastructure/?utm_source=rss&utm_medium=rss&utm_campaign=modernising-your-it-infrastructure Thu, 28 Sep 2023 09:06:20 +0000 https://www.itouchvision.com/?p=23338 From legacy systems to custom apps: Modernising your IT infrastructure Revamp, reinvent, and renew your IT transformation journey In today's rapidly evolving business landscape, staying competitive means adapting to new technologies and trends. One of the most critical aspects of this adaptation is modernising your IT infrastructure. For many [...]

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]]> 23338 Top 3 cyber security challenges for local government in 2023 https://www.itouchvision.com/cyber-security-challenges/?utm_source=rss&utm_medium=rss&utm_campaign=cyber-security-challenges Fri, 14 Jul 2023 12:32:20 +0000 https://www.itouchvision.com/?p=23237 Top 3 cyber security challenges for local government in 2023 Navigating the cyber frontier: From data breaches to ransomware Sophos' report revealed that 6 in 10 local or state government entities were victims of cyberattacks in 2021 alone. As hackers sharpen their tools and tactics, local governments must arm themselves with [...]

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]]> 23237 10 key benefits of digital transformation for local authorities https://www.itouchvision.com/digital-transformation-local-authorities/?utm_source=rss&utm_medium=rss&utm_campaign=digital-transformation-local-authorities Fri, 30 Jun 2023 08:53:39 +0000 https://www.itouchvision.com/?p=23208 10 key benefits of digital transformation for local authorities An insight into the advantages of digital growth in public sector. The process of digital transformation is the amalgamation of technology into different business areas. It brings fundamental changes in the way any business works. Businesses across industries can enjoy the benefits [...]

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