Customer support Archives - iTouchVision UK Customer Service Software, Cloud Service and Support CRM platform Wed, 14 Feb 2024 12:09:18 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.5 39676639 AI in customer support for UK councils: Transforming public sector helpdesks https://www.itouchvision.com/ai-in-customer-support-helpdesk/?utm_source=rss&utm_medium=rss&utm_campaign=ai-in-customer-support-helpdesk Wed, 14 Feb 2024 12:09:18 +0000 https://www.itouchvision.com/?p=23440 AI in customer support for UK councils Transforming public sector helpdesks In today's digital age, the integration of Artificial Intelligence (AI) into customer support has become a game-changer for public sector entities like UK councils. Among the various AI-powered tools, chatbots and automation are revolutionising the helpdesk ecosystem, enhancing operational efficiency [...]

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]]> 23440 From good to great: Elevating service standards in your local authority https://www.itouchvision.com/improve-service-standards/?utm_source=rss&utm_medium=rss&utm_campaign=improve-service-standards Fri, 06 Oct 2023 09:15:25 +0000 https://www.itouchvision.com/?p=23353 From good to great: Elevating service standards in your local authority A roadmap to service delivery excellence Local authorities are at the heart of shaping the quality of life for their communities. As expectations continue to rise, efficient and effective services become paramount. "Elevating Service Standards in Your Local [...]

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]]> 23353 5 things that are NOT relevant in modern customer service https://www.itouchvision.com/customer-service-myths/?utm_source=rss&utm_medium=rss&utm_campaign=customer-service-myths Fri, 27 Sep 2019 09:34:05 +0000 https://www.itouchvision.com/?p=22878 5 things that are NOT relevant in modern customer service Think like a customer, Act as an employee! What is customer service? It may include several things and hold different meanings. Perhaps, it’s a term that is extremely important for all businesses. Coming to a proper definition, there [...]

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]]> 22878 Why is it necessary to address the rising Enterprise Application Integration (EAI) challenges? https://www.itouchvision.com/enterprise-application-integration/?utm_source=rss&utm_medium=rss&utm_campaign=enterprise-application-integration Fri, 05 Apr 2019 10:21:29 +0000 https://www.itouchvision.com/?p=22788 Why should businesses address the Enterprise Application Integration challenges immediately? Integration challenges and opportunities of the digital era! ‘Connected Customer Experience’ is one of the hottest trends in the market. All the customer-centric organisations are competing on the basis of the experience and service apart from their products. [...]

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]]> 22788 Contact Centre Technology and AI – A match made in heaven! https://www.itouchvision.com/call-center-ai-technology/?utm_source=rss&utm_medium=rss&utm_campaign=call-center-ai-technology Fri, 31 Aug 2018 10:40:00 +0000 https://www.itouchvision.com/?p=22218 Contact Centre Technology and AI - A match made in heaven! A Powerful Combination Changing the Customer Service Landscape! As the world witnesses newer technologies, there is an increase in associated problems and its benefits. Now, we are in a connected era. Talking about a few decades ago, [...]

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]]> 22218 How to set up an out-of-hours service and improve customer support https://www.itouchvision.com/improve-customer-service-tips/?utm_source=rss&utm_medium=rss&utm_campaign=improve-customer-service-tips Fri, 15 Jun 2018 11:49:28 +0000 https://www.itouchvision.com/?p=22060 How to set up out-of-hours customer support? 4 Ways to Provide Great Customer Service with Least Investment! A business revolves around customers. It produces products and delivers services to please their customers. In turn, they invest their money and resources. To earn profits, a business must ensure the [...]

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]]> 22060 How is AI making the ‘Helpdesk’ solutions more powerful? https://www.itouchvision.com/ai-customer-service-helpdesk/?utm_source=rss&utm_medium=rss&utm_campaign=ai-customer-service-helpdesk Mon, 11 Jun 2018 14:16:20 +0000 https://www.itouchvision.com/?p=22053 How is AI making the ‘Helpdesk’ solutions more powerful? Learn about the new opportunities in the era of AI Customer Service! Artificial Intelligence is no more a new or rare term. The importance of AI or artificial intelligence is increasing with every passing day. It is attracting sectors [...]

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]]> 22053 How to choose the best helpdesk software for a SaaS-based business? https://www.itouchvision.com/best-helpdesk-software/?utm_source=rss&utm_medium=rss&utm_campaign=best-helpdesk-software Thu, 31 May 2018 06:49:25 +0000 https://www.itouchvision.com/?p=22037 How to choose the best helpdesk software for a SaaS-based business? Helping businesses help their customers with improved processes! In the customer-oriented market, business survival depends on the ‘best’ customer experience. Further, the technological advancements and competitive prices have made it tricky for a business to retain the [...]

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]]> 22037 How are FMCG startups setting examples for the big players? https://www.itouchvision.com/fmcg-industry-analysis/?utm_source=rss&utm_medium=rss&utm_campaign=fmcg-industry-analysis Fri, 06 Apr 2018 10:07:45 +0000 https://www.itouchvision.com/?p=21926 How are FMCG startups setting examples for the big players? FMCG Industry Analysis Proves Innovation Drives Attraction! FMCG industry analysis indicates a plethora of changes. Innovation is in every nook and corner. The industry that has always been into the mass market, commoditized products and large-scale advertising is [...]

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]]> 21926 How IoT is driving the ‘Culture of Connected Buildings’? https://www.itouchvision.com/building-management-system/?utm_source=rss&utm_medium=rss&utm_campaign=building-management-system Fri, 09 Feb 2018 12:49:29 +0000 https://www.itouchvision.com/?p=21830 How IoT is driving the ‘Culture of Connected Buildings’? IoT and Smart Buildings Are Far From What You Have In Mind! Buildings are an important part of our everyday lives. An average person’s daily life revolves around living in apartment, residential towers, and homes; working in commercial units, [...]

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