Self Service Archives - iTouchVision UK Customer Service Software, Cloud Service and Support CRM platform Tue, 09 Apr 2019 09:54:38 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.5 39676639 Why is it necessary to address the rising Enterprise Application Integration (EAI) challenges? https://www.itouchvision.com/enterprise-application-integration/?utm_source=rss&utm_medium=rss&utm_campaign=enterprise-application-integration Fri, 05 Apr 2019 10:21:29 +0000 https://www.itouchvision.com/?p=22788 Why should businesses address the Enterprise Application Integration challenges immediately? Integration challenges and opportunities of the digital era! ‘Connected Customer Experience’ is one of the hottest trends in the market. All the customer-centric organisations are competing on the basis of the experience and service apart from their products. [...]

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Mobilising the Workforce in 2019! https://www.itouchvision.com/mobility-solutions-uk/?utm_source=rss&utm_medium=rss&utm_campaign=mobility-solutions-uk Fri, 11 Jan 2019 10:27:50 +0000 https://www.itouchvision.com/?p=22351 Mobilising the Workforce in 2019! What are the technology trends for the workforce? Hello 2019, Hello Mobility! We are in the first week of the New Year and it’s time to talk business. This year seems to be quite amazing already on the technological front. We expect to [...]

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How to choose the best helpdesk software for a SaaS-based business? https://www.itouchvision.com/best-helpdesk-software/?utm_source=rss&utm_medium=rss&utm_campaign=best-helpdesk-software Thu, 31 May 2018 06:49:25 +0000 https://www.itouchvision.com/?p=22037 How to choose the best helpdesk software for a SaaS-based business? Helping businesses help their customers with improved processes! In the customer-oriented market, business survival depends on the ‘best’ customer experience. Further, the technological advancements and competitive prices have made it tricky for a business to retain the [...]

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Innovate. Implement. Improve https://www.itouchvision.com/public-sector-innovation/?utm_source=rss&utm_medium=rss&utm_campaign=public-sector-innovation Fri, 23 Feb 2018 12:45:15 +0000 https://www.itouchvision.com/?p=21850 How will technology help the government to boost productivity? Innovate. Implement. Improve The growing influence of technology is changing the landscape of work. People are inclined to do more with less. Like all other sectors, the government is also seeking the potential benefits of this technological boom. It’s [...]

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What does the Chancellor’s budget 2018 for local authorities mean? https://www.itouchvision.com/budget-2018-local-authorities/?utm_source=rss&utm_medium=rss&utm_campaign=budget-2018-local-authorities Fri, 29 Dec 2017 11:41:58 +0000 https://www.itouchvision.com/?p=21755 What the Chancellor's Budget 2018 for uk local authorities mean? Brighter and Better with Digital! The local councils hold a prominent place in the democracy. Their work includes around 1300 statutory services and responsibilities. The main focus of the English councils is delivering the best public services to [...]

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Guest Blog – Are you using your CRM Software to its full potential? https://www.itouchvision.com/crm-software-capabilities/?utm_source=rss&utm_medium=rss&utm_campaign=crm-software-capabilities Tue, 28 Nov 2017 10:30:32 +0000 https://www.itouchvision.com/?p=21713 Are You Using Your CRM Software To Its Full Potential? Revenue. Retention. Result. Forming and maintaining positive relationships with the customers is a key aspect of any business. The primary purpose of any CRM software is to streamline all customer interactions. It has the ability to turn customer [...]

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Things to Learn from Birmingham Waste Collection Services Strike! https://www.itouchvision.com/birmingham-waste-collection-strike-solution/?utm_source=rss&utm_medium=rss&utm_campaign=birmingham-waste-collection-strike-solution Fri, 27 Oct 2017 11:03:30 +0000 https://www.itouchvision.com/?p=21633 Things to learn: What happens when regular timetables aren't so regular? Dealing with aftereffects of ‘Birmingham Bin Strike’! The summer has been a real mess for the residents of Birmingham. Owing to the seven-week bin strike, the city was all about piles of trash and waste. Birmingham waste [...]

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How customer service plays a prominent role in crisis management? https://www.itouchvision.com/crisis-management-strategies/?utm_source=rss&utm_medium=rss&utm_campaign=crisis-management-strategies Fri, 13 Oct 2017 12:08:58 +0000 https://www.itouchvision.com/?p=21591 How customer service plays a prominent role in crisis management? Things to learn from Monarch and Ryanair crisis! Failures are harsh. When a business misses the mark, it is quite painful for everyone associated with it. The owners, stakeholders and the employees have to face some real bad [...]

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How self-help apps are transforming customer service? https://www.itouchvision.com/self-help-apps-transforming-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=self-help-apps-transforming-customer-service Mon, 09 Oct 2017 10:55:33 +0000 https://www.itouchvision.com/?p=21574 How self-help apps are transforming customer service? Help your customers help themselves! Innovation and customer service go hand-in-hand. It’s a safe bet that companies relying on customer service to boost their business will have a competitive edge. There are endless ways and materials to guide you through customer [...]

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Year 2018: 4 Things Local Governments Need to Prepare For! https://www.itouchvision.com/gdpr-regulation-local-government-2018/?utm_source=rss&utm_medium=rss&utm_campaign=gdpr-regulation-local-government-2018 Thu, 14 Sep 2017 09:36:35 +0000 https://www.itouchvision.com/?p=21436 Year 2018: 4 Things Local Governments Need to Prepare For! Think. Plan. Innovate. Excel. Come 2018 and local government will be all busy dealing with a variety of challenges. With the newest technology, tech-savvy millennials on one side and aging population on the other, new reforms and regulations, [...]

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