Analytics Archives - iTouchVision UK Customer Service Software, Cloud Service and Support CRM platform Fri, 01 Nov 2019 07:01:36 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.5 39676639 New-age workplace – A culture beyond ‘fixed’ schedules and ‘concrete’ walls https://www.itouchvision.com/flexible-working-solutions/?utm_source=rss&utm_medium=rss&utm_campaign=flexible-working-solutions Fri, 01 Nov 2019 10:08:25 +0000 https://www.itouchvision.com/?p=22903 New-age workplace – A culture beyond ‘fixed’ schedules & ‘concrete’ walls A brief guide on flexible working schedules and mobile workers! Change is eternal. Times are changing and so is the way we live and work. Technology has given new dimensions to produce and consume services. Likewise, businesses [...]

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Why is it necessary to address the rising Enterprise Application Integration (EAI) challenges? https://www.itouchvision.com/enterprise-application-integration/?utm_source=rss&utm_medium=rss&utm_campaign=enterprise-application-integration Fri, 05 Apr 2019 10:21:29 +0000 https://www.itouchvision.com/?p=22788 Why should businesses address the Enterprise Application Integration challenges immediately? Integration challenges and opportunities of the digital era! ‘Connected Customer Experience’ is one of the hottest trends in the market. All the customer-centric organisations are competing on the basis of the experience and service apart from their products. [...]

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Why should the local government focus on bringing innovation in waste management? https://www.itouchvision.com/intelligent-waste-management/?utm_source=rss&utm_medium=rss&utm_campaign=intelligent-waste-management Fri, 08 Mar 2019 13:26:17 +0000 https://www.itouchvision.com/?p=22766 Why should local authorities focus on bringing innovation in waste management? From Fragmented to Connected & Intelligent Waste Management! ‘Smart cities’ is the term that sets high expectations and tough challenges. The definition of a smart city has been evolving over the years. Newer technologies continue to emerge [...]

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HVAC Industry’s Journey towards a Smarter Future https://www.itouchvision.com/smart-hvac-transformation/?utm_source=rss&utm_medium=rss&utm_campaign=smart-hvac-transformation Fri, 01 Feb 2019 09:54:16 +0000 https://www.itouchvision.com/?p=22441 HVAC Industry’s Journey towards a Smarter Future Collaboration. Optimisation. Mobilisation. Digital transformation is a hot potato in every sector. It has made business operations flexible, responsive and connected. HVAC is not an exception. The HVAC industry is leading towards digital-led innovation to do more meaningful business. The digitally-enabled [...]

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Why are mobile workforce management tools more than necessary for the Utility industry? https://www.itouchvision.com/workforce-management-tools/?utm_source=rss&utm_medium=rss&utm_campaign=workforce-management-tools Fri, 14 Sep 2018 13:29:01 +0000 https://www.itouchvision.com/?p=22249 Why are workforce management tools more than necessary for Utilities? New Trends are Empowering and Mobilising the Workforce! The Energy and Utility industry involves a mobile workforce for major field operations. These in-field and back-office tasks are very dynamic in nature. It takes a lot of effort and [...]

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Contact Centre Technology and AI – A match made in heaven! https://www.itouchvision.com/call-center-ai-technology/?utm_source=rss&utm_medium=rss&utm_campaign=call-center-ai-technology Fri, 31 Aug 2018 10:40:00 +0000 https://www.itouchvision.com/?p=22218 Contact Centre Technology and AI - A match made in heaven! A Powerful Combination Changing the Customer Service Landscape! As the world witnesses newer technologies, there is an increase in associated problems and its benefits. Now, we are in a connected era. Talking about a few decades ago, [...]

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The Rise of Legal Practice Management Software https://www.itouchvision.com/legal-practice-management-software/?utm_source=rss&utm_medium=rss&utm_campaign=legal-practice-management-software Thu, 16 Aug 2018 11:11:32 +0000 https://www.itouchvision.com/?p=22195 The Rise of Legal Practice Management Software What happens when the Legal meets the Digital World? The legal industry is undergoing a dynamic change. The developments in IT and digitalization are driving a transformation. This shift prepares the industry to meet the client expectations and deliver efficient services [...]

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How to choose the right Data Management Platform? https://www.itouchvision.com/data-management-platform/?utm_source=rss&utm_medium=rss&utm_campaign=data-management-platform Fri, 03 Aug 2018 13:38:49 +0000 https://www.itouchvision.com/?p=22169 How to choose the right Data Management Platform? Deciphering the business benefits of DMP! Can we imagine running a modern business without data? Possibly No! In this digital economy, data is the lifeline of a business. Data has the potential to help a business organise its processes and [...]

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How to set up an out-of-hours service and improve customer support https://www.itouchvision.com/improve-customer-service-tips/?utm_source=rss&utm_medium=rss&utm_campaign=improve-customer-service-tips Fri, 15 Jun 2018 11:49:28 +0000 https://www.itouchvision.com/?p=22060 How to set up out-of-hours customer support? 4 Ways to Provide Great Customer Service with Least Investment! A business revolves around customers. It produces products and delivers services to please their customers. In turn, they invest their money and resources. To earn profits, a business must ensure the [...]

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How owning the IT systems can help local councils to improve services? https://www.itouchvision.com/government-digital-transformation/?utm_source=rss&utm_medium=rss&utm_campaign=government-digital-transformation Mon, 14 May 2018 13:30:39 +0000 https://www.itouchvision.com/?p=22003 How owning the IT systems can help local councils to improve services? Risk. Innovate. Enhance. It is impossible to compare the functioning of a government to any large multi-national organisation. The government caters to all the citizens by providing different services. It has to meet expectations of the [...]

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