Contact Centre Archives - iTouchVision

Customer Advisory Board 2019

Thu, 06 Jun 2019 09:30:00 +0000

Customer Advisory Board (CAB) conference is the annual meet of the My Council Services clients. The aim is to receive feedback from our existing customers, introduce upcoming features and allow the interested councils to have a look at our platform and understand how we work.

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What does Local Government Finance Settlement mean for Council Services?

Fri, 19 Jan 2018 10:00:53 +0000

What does Local Government Finance Settlement mean for Council Services? Seize the spending opportunity to optimise service delivery! The local government finance settlement defines the annual funding from central government to local government. It intends to support the councils providing services to the citizens. It needs the approval [...]

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How to integrate call recording into a customer service solution?

Fri, 07 Apr 2017 09:31:49 +0000

How to integrate call recording into a customer service solution? Record. Review. Reform Customer service is all about give-and-take relation. Give them all the attention with flawless customer experiences. They will take your business to the new heights! The whole idea of running a profitable business is dependent [...]

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How is the modern CRM platform helping healthcare industry to be more efficient?

Fri, 24 Feb 2017 10:30:55 +0000

How is the modern CRM platform helping healthcare industry to be more efficient? Promoting Comprehensive Care and Consistent Communication with Cloud! Healthcare CRM has been a hot potato as the patient expectations are increasing succeeding the swift technological boom in every sector. The evolution of cloud services dedicated to [...]

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How can utility companies improve their customer experiences?

Wed, 15 Feb 2017 11:13:02 +0000

How can utility companies improve their customer experiences? The ball is in your court with the next-gen Utility CRM platform! The utility industry growth, which was considered to be quite static in the past, is now going through the twists of modernisation and digital transformation. Off lately, the [...]

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5 Ways to Accelerate Innovation in Customer Service

Sat, 28 Jan 2017 07:21:04 +0000

5 Ways to Accelerate Innovation in Customer Service Modernise your approach to amaze your customers! Innovative customer service is the fundamental differentiator in the current competitive market. The concept involves connected customer service, collective smart work, mobile experience, social presence, and the ease of accessibility given to the [...]

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Top 3 must have tools for UK Councils in 2017

Fri, 02 Dec 2016 12:30:38 +0000

Top 3 must-have tools for UK Councils in 2017 Transforming local government with digital strategy services! UK councils have come a long way dealing with substantial challenges and severe conditions. The sticky situation for the councils to increase citizen satisfaction with a decreasing spending power has raised the [...]

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Explore the best ways to balance holiday rush and customer expectations!

Fri, 18 Nov 2016 10:00:58 +0000

Why should you consider automated CRM platform for customer support? Explore the best ways to balance holiday rush and customer expectations! Nobody says no to holidays! In fact, everyone is waiting round the year to cherish this time and indulge in the celebrations. But at the same time, [...]

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How technology makes it easier to build an in-house contact centre?

Fri, 09 Sep 2016 10:10:14 +0000

Top reasons to opt for an In-house Contact Centre Technology A contact centre is no more a cost centre! Customer relationship management has been a hot topic across the industries and there is no end to it. Every now and then we encounter some new techniques, guides, learnings [...]

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The Ultimate Guide To Customer Help desk Software

Thu, 30 Jun 2016 10:10:17 +0000

The Ultimate Guide to Buying Customer Help desk Software Top 3 Points to Consider to avoid a Bad Decision! What does a modern customer expect? Have we been successful in establishing customer relationships? How should we strategize a customer service policy aligned with the business goals? Many questions [...]

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