Support Availability Archives | iTouchVision

Do you provide telephone support?

Fri, 10 Jun 2016 10:47:53 +0000

Do you provide telephone support? Problems come without any invitation and may halt the ongoing work. A company always relies on their service provider's support team in certain conditions which is beyond their expertise. The best way to avoid any loss of work is to have a proper and timely technical [...]

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How long do you take to respond?

Fri, 10 Jun 2016 09:51:41 +0000

How long do you take to respond? In the fast-paced world, every minute is precious and hence, nobody likes to wait. Nobody would like to waste their time especially when they are facing some issues that pause their routine work. Every organisation expects minimum response time gap for their support [...]

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Do you have knowledgebase with self-explanatory content?

Fri, 10 Jun 2016 09:39:55 +0000

Do you have knowledgebase with self-explanatory content? Making the system users capable of doing everything on their own reduces dependency and increases performance efficiency. To achieve this, a well-documented and rich knowledgebase with explanatory content and media has to be in place within the system. Our solution provides a high-end [...]

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Do you charge extra for support calls?

Fri, 10 Jun 2016 09:31:56 +0000

Do you charge extra for support calls? iTouchVision believes in delivering the best for their clients and take care of their all business needs from our system point of view. We consider support calls as a part of our responsibility to assist them in case of any problems or troubles [...]

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Describe how you will meet the change management requirement?

Fri, 10 Jun 2016 09:06:48 +0000

Describe how you will meet the change management requirement? ITIL (Information Technology Infrastructure Library) principles will be followed for change management. The client shall appoint a single point contact from their business organisation. The nominated person will have regular weekly catchups with iTouchVision project manager. The representative can state the [...]

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