Customer Management Archives - iTouchVision

From good to great: Elevating service standards in your local authority

Fri, 06 Oct 2023 09:15:25 +0000

From good to great: Elevating service standards in your local authority A roadmap to service delivery excellence Local authorities are at the heart of shaping the quality of life for their communities. As expectations continue to rise, efficient and effective services become paramount. "Elevating Service Standards in Your Local [...]

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5 things that are NOT relevant in modern customer service

Fri, 27 Sep 2019 09:34:05 +0000

5 things that are NOT relevant in modern customer service Think like a customer, Act as an employee! What is customer service? It may include several things and hold different meanings. Perhaps, it’s a term that is extremely important for all businesses. Coming to a proper definition, there [...]

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Why are mobile workforce management tools more than necessary for the Utility industry?

Fri, 14 Sep 2018 13:29:01 +0000

Why are workforce management tools more than necessary for Utilities? New Trends are Empowering and Mobilising the Workforce! The Energy and Utility industry involves a mobile workforce for major field operations. These in-field and back-office tasks are very dynamic in nature. It takes a lot of effort and [...]

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Contact Centre Technology and AI – A match made in heaven!

Fri, 31 Aug 2018 10:40:00 +0000

Contact Centre Technology and AI - A match made in heaven! A Powerful Combination Changing the Customer Service Landscape! As the world witnesses newer technologies, there is an increase in associated problems and its benefits. Now, we are in a connected era. Talking about a few decades ago, [...]

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Are Chatbots Changing the Healthcare Landscape?

Thu, 23 Aug 2018 10:52:08 +0000

Are Chatbots Changing the Healthcare Landscape? Smarter Diagnosis. Faster Treatment. Reduced Costs. Technology has always been a vital component of healthcare. Without it, a majority of procedures and diagnoses would be far less successful. Besides, many of them would have not even been possible. Recently, autonomous programs have become [...]

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The Rise of Legal Practice Management Software

Thu, 16 Aug 2018 11:11:32 +0000

The Rise of Legal Practice Management Software What happens when the Legal meets the Digital World? The legal industry is undergoing a dynamic change. The developments in IT and digitalization are driving a transformation. This shift prepares the industry to meet the client expectations and deliver efficient services [...]

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What is BIM and how does it work with CAFM?

Fri, 27 Jul 2018 11:00:26 +0000

What is BIM and how does it work with CAFM? Putting CAFM BIM together for Profitability and Sustainability! BIM stands for Building Information Modelling. It deals with the features of the infrastructure of a building or a facility. The stakeholders can visualise a building and its components including [...]

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How to set up an out-of-hours service and improve customer support

Fri, 15 Jun 2018 11:49:28 +0000

How to set up out-of-hours customer support? 4 Ways to Provide Great Customer Service with Least Investment! A business revolves around customers. It produces products and delivers services to please their customers. In turn, they invest their money and resources. To earn profits, a business must ensure the [...]

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How to choose the best helpdesk software for a SaaS-based business?

Thu, 31 May 2018 06:49:25 +0000

How to choose the best helpdesk software for a SaaS-based business? Helping businesses help their customers with improved processes! In the customer-oriented market, business survival depends on the ‘best’ customer experience. Further, the technological advancements and competitive prices have made it tricky for a business to retain the [...]

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4 ways ‘Chatbots’ support the Local Authorities to provide better services

Mon, 07 May 2018 14:17:07 +0000

4 ways ‘Chatbots’ support the Local Authorities to provide better services Growing Importance of Artificial Intelligence in Public Sector! ‘Chatbot’ has become quite a popular term in the customer service industry. This innovation triggers a new level of customer support and help. From big companies to SMEs, [...]

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