Posts by Amy West https://www.itouchvision.com/author/amy-west/ UK Customer Service Software, Cloud Service and Support CRM platform Tue, 09 Apr 2019 09:54:38 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.5 39676639 Why is it necessary to address the rising Enterprise Application Integration (EAI) challenges? https://www.itouchvision.com/enterprise-application-integration/?utm_source=rss&utm_medium=rss&utm_campaign=enterprise-application-integration Fri, 05 Apr 2019 10:21:29 +0000 https://www.itouchvision.com/?p=22788 Why should businesses address the Enterprise Application Integration challenges immediately? Integration challenges and opportunities of the digital era! ‘Connected Customer Experience’ is one of the hottest trends in the market. All the customer-centric organisations are competing on the basis of the experience and service apart from their products. [...]

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Government’s Digital Transformation Investment – Opportunities and Obstacles https://www.itouchvision.com/digital-transformation-uk/?utm_source=rss&utm_medium=rss&utm_campaign=digital-transformation-uk Fri, 23 Nov 2018 14:16:57 +0000 https://www.itouchvision.com/?p=22319 Government's Digital Transformation Investment – Opportunities and Obstacles Strategizing a Digitally Strong Economy! The sparks of digital transformation are lighting all the sectors. The business world is focusing on different use-cases to leverage the technology in every possible manner. With a few failures and more successful examples, it [...]

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What is the impact of ‘Augmented Reality’ on productivity? https://www.itouchvision.com/augmented-reality-industrial-applications/?utm_source=rss&utm_medium=rss&utm_campaign=augmented-reality-industrial-applications Thu, 05 Jul 2018 13:14:20 +0000 https://www.itouchvision.com/?p=22087 What is the impact of ‘Augmented Reality’ on productivity? Expect Increased Efficiency and Reduced Errors! Industry 4.0 aims to create the ‘smart factory’ with the power of automation and other technologies. The effect is quite prevalent across the globe. There is innovation happening in every nook and corner [...]

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4 ways ‘Chatbots’ support the Local Authorities to provide better services https://www.itouchvision.com/artificial-intelligence-in-public-sector/?utm_source=rss&utm_medium=rss&utm_campaign=artificial-intelligence-in-public-sector Mon, 07 May 2018 14:17:07 +0000 https://www.itouchvision.com/?p=21985 4 ways ‘Chatbots’ support the Local Authorities to provide better services                          Growing Importance of Artificial Intelligence in Public Sector!          ‘Chatbot’ has become quite a popular term in the customer service industry. This innovation triggers a new level of customer support and help. From big companies to SMEs, [...]

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Guest Blog- How to Empower Employees to take Ownership and Execute Innovation? https://www.itouchvision.com/empowering-leadership-innovation/?utm_source=rss&utm_medium=rss&utm_campaign=empowering-leadership-innovation Tue, 03 Apr 2018 10:56:24 +0000 https://www.itouchvision.com/?p=21913 How to Empower Employees to take Ownership and Execute Innovation? Empowering Leadership, Engagement and Employee Advocacy! Common mistake: Dismissing employees to take ownership During the last decades, if not centuries, it became a habit to have all important decisions in companies made at top management levels. The assumption [...]

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What is propelling the growth of HVAC Middle East and Saudi market? https://www.itouchvision.com/hvac-middle-east-market/?utm_source=rss&utm_medium=rss&utm_campaign=hvac-middle-east-market Fri, 02 Feb 2018 10:50:26 +0000 https://www.itouchvision.com/?p=21817 What is propelling the growth of HVAC Middle East and Saudi market? The Ocean of Opportunities amidst the Deserts! Recently, the Middle East and Saudi Arabia regions have attracted the big players of the HVAC-R (Heating, Ventilation, Air Conditioning and Refrigeration) industry. All thanks to the tremendous opportunities [...]

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What does Local Government Finance Settlement mean for Council Services? https://www.itouchvision.com/local-government-finance-settlement/?utm_source=rss&utm_medium=rss&utm_campaign=local-government-finance-settlement Fri, 19 Jan 2018 10:00:53 +0000 https://www.itouchvision.com/?p=21791 What does Local Government Finance Settlement mean for Council Services? Seize the spending opportunity to optimise service delivery! The local government finance settlement defines the annual funding from central government to local government. It intends to support the councils providing services to the citizens. It needs the approval [...]

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Steps for unifying council services in the most effective way https://www.itouchvision.com/yorkshire-devolution-unifying-services/?utm_source=rss&utm_medium=rss&utm_campaign=yorkshire-devolution-unifying-services Fri, 03 Nov 2017 10:30:23 +0000 https://www.itouchvision.com/?p=21650 How to unify council services in the most effective way? Addressing the concerns of a country within a country! Devolution deals are not new for the UK. In 2015, George Osborne charted plans to devolve powers with directly elected mayors. The government received around 38 different devolution proposals. [...]

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How managing your workforce reduces different business risks? https://www.itouchvision.com/managing-your-workforce-risks/?utm_source=rss&utm_medium=rss&utm_campaign=managing-your-workforce-risks Thu, 19 Oct 2017 09:31:38 +0000 https://www.itouchvision.com/?p=21610 How managing your workforce reduces different business risks? Proper workforce management is essential for long-term success! Your number one customers are your people. Look after employees first and then customers last. – Ian Hutchinson Workforce management is vital for business success. [...]

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Year 2018: 4 Things Local Governments Need to Prepare For! https://www.itouchvision.com/gdpr-regulation-local-government-2018/?utm_source=rss&utm_medium=rss&utm_campaign=gdpr-regulation-local-government-2018 Thu, 14 Sep 2017 09:36:35 +0000 https://www.itouchvision.com/?p=21436 Year 2018: 4 Things Local Governments Need to Prepare For! Think. Plan. Innovate. Excel. Come 2018 and local government will be all busy dealing with a variety of challenges. With the newest technology, tech-savvy millennials on one side and aging population on the other, new reforms and regulations, [...]

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