CRM Archives - iTouchVision UK Customer Service Software, Cloud Service and Support CRM platform Mon, 30 Sep 2019 07:50:27 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.5 39676639 5 things that are NOT relevant in modern customer service https://www.itouchvision.com/customer-service-myths/?utm_source=rss&utm_medium=rss&utm_campaign=customer-service-myths Fri, 27 Sep 2019 09:34:05 +0000 https://www.itouchvision.com/?p=22878 5 things that are NOT relevant in modern customer service Think like a customer, Act as an employee! What is customer service? It may include several things and hold different meanings. Perhaps, it’s a term that is extremely important for all businesses. Coming to a proper definition, there [...]

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]]> 22878 Guest Blog- The ultimate guide to Field Force Automation! https://www.itouchvision.com/field-force-automation-tools/?utm_source=rss&utm_medium=rss&utm_campaign=field-force-automation-tools Fri, 14 Dec 2018 10:06:47 +0000 https://www.itouchvision.com/?p=22339 What things should you know about Field Service Automation? The ultimate guide to Field Force Automation! If you’ve landed here, you’ve probably heard someone — maybe a competitor, consultant, or team member — mention what they like about using field service automation. Now, you’re looking to dig a [...]

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]]> 22339 How to set up an out-of-hours service and improve customer support https://www.itouchvision.com/improve-customer-service-tips/?utm_source=rss&utm_medium=rss&utm_campaign=improve-customer-service-tips Fri, 15 Jun 2018 11:49:28 +0000 https://www.itouchvision.com/?p=22060 How to set up out-of-hours customer support? 4 Ways to Provide Great Customer Service with Least Investment! A business revolves around customers. It produces products and delivers services to please their customers. In turn, they invest their money and resources. To earn profits, a business must ensure the [...]

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]]> 22060 How to choose the best helpdesk software for a SaaS-based business? https://www.itouchvision.com/best-helpdesk-software/?utm_source=rss&utm_medium=rss&utm_campaign=best-helpdesk-software Thu, 31 May 2018 06:49:25 +0000 https://www.itouchvision.com/?p=22037 How to choose the best helpdesk software for a SaaS-based business? Helping businesses help their customers with improved processes! In the customer-oriented market, business survival depends on the ‘best’ customer experience. Further, the technological advancements and competitive prices have made it tricky for a business to retain the [...]

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]]> 22037 How owning the IT systems can help local councils to improve services? https://www.itouchvision.com/government-digital-transformation/?utm_source=rss&utm_medium=rss&utm_campaign=government-digital-transformation Mon, 14 May 2018 13:30:39 +0000 https://www.itouchvision.com/?p=22003 How owning the IT systems can help local councils to improve services? Risk. Innovate. Enhance. It is impossible to compare the functioning of a government to any large multi-national organisation. The government caters to all the citizens by providing different services. It has to meet expectations of the [...]

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]]> 22003 4 ways ‘Chatbots’ support the Local Authorities to provide better services https://www.itouchvision.com/artificial-intelligence-in-public-sector/?utm_source=rss&utm_medium=rss&utm_campaign=artificial-intelligence-in-public-sector Mon, 07 May 2018 14:17:07 +0000 https://www.itouchvision.com/?p=21985 4 ways ‘Chatbots’ support the Local Authorities to provide better services                          Growing Importance of Artificial Intelligence in Public Sector!          ‘Chatbot’ has become quite a popular term in the customer service industry. This innovation triggers a new level of customer support and help. From big companies to SMEs, [...]

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]]> 21985 How are FMCG startups setting examples for the big players? https://www.itouchvision.com/fmcg-industry-analysis/?utm_source=rss&utm_medium=rss&utm_campaign=fmcg-industry-analysis Fri, 06 Apr 2018 10:07:45 +0000 https://www.itouchvision.com/?p=21926 How are FMCG startups setting examples for the big players? FMCG Industry Analysis Proves Innovation Drives Attraction! FMCG industry analysis indicates a plethora of changes. Innovation is in every nook and corner. The industry that has always been into the mass market, commoditized products and large-scale advertising is [...]

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]]> 21926 How does Blockchain look to innovate in the Energy Market? https://www.itouchvision.com/blockchain-energy-trading/?utm_source=rss&utm_medium=rss&utm_campaign=blockchain-energy-trading Mon, 12 Mar 2018 14:36:20 +0000 https://www.itouchvision.com/?p=21875 How does Blockchain look to innovate in the Energy Market? An Overview of Blockchain Energy Trading and its Applications ‘Blockchain’ has become quite famous in the recent times. The new cryptocurrency or the Bitcoin craze is all around. The blockchain concept underpins the architecture of the Bitcoin. In [...]

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]]> 21875 Meeting the Challenges of Care, Collaboration and Convenience! https://www.itouchvision.com/digital-healthcare-innovation/?utm_source=rss&utm_medium=rss&utm_campaign=digital-healthcare-innovation Mon, 05 Mar 2018 13:48:41 +0000 https://www.itouchvision.com/?p=21866 Why is the world talking about digital healthcare innovation? Meeting the Challenges of Care, Collaboration and Convenience! Healthcare industry revolves around the people. It demands constant attention, care and innovation. It is a field where people are taking care of other people. They are responsible for enhancing the [...]

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]]> 21866 Lessons FMCG companies need to learn for Direct-to-Consumer business https://www.itouchvision.com/direct-to-consumer-business-model/?utm_source=rss&utm_medium=rss&utm_campaign=direct-to-consumer-business-model Fri, 26 Jan 2018 09:30:26 +0000 https://www.itouchvision.com/?p=21797 Lessons FMCG companies need to learn when it comes to DTC business Play safe while redirecting your strategy to DIRECT selling! The struggle of brands connecting to the consumers is not new to the world. Every now and then, the marketers have to seek new ways. And there [...]

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