Cloud Services Archives - iTouchVision

Customer Advisory Board 2019

Thu, 06 Jun 2019 09:30:00 +0000

Customer Advisory Board (CAB) conference is the annual meet of the My Council Services clients. The aim is to receive feedback from our existing customers, introduce upcoming features and allow the interested councils to have a look at our platform and understand how we work.

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Why is it necessary to address the rising Enterprise Application Integration (EAI) challenges?

Fri, 05 Apr 2019 10:21:29 +0000

Why should businesses address the Enterprise Application Integration challenges immediately? Integration challenges and opportunities of the digital era! ‘Connected Customer Experience’ is one of the hottest trends in the market. All the customer-centric organisations are competing on the basis of the experience and service apart from their products. [...]

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Guest Blog- The ultimate guide to Field Force Automation!

Fri, 14 Dec 2018 10:06:47 +0000

What things should you know about Field Service Automation? The ultimate guide to Field Force Automation! If you’ve landed here, you’ve probably heard someone — maybe a competitor, consultant, or team member — mention what they like about using field service automation. Now, you’re looking to dig a [...]

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Does Your Ticket Management Software Help or Hinder Your Operations?

Fri, 07 Dec 2018 10:04:56 +0000

Does your Ticket Management Software help or hinder your operations? Choose Smartly, Optimise Effectively, And Invest Beneficially! Every organisation encounters issues, whether they are internal or external. The management addresses some of the administrative as well as high-level issues. On the other hand, the IT department handles the [...]

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Government’s Digital Transformation Investment – Opportunities and Obstacles

Fri, 23 Nov 2018 14:16:57 +0000

Government's Digital Transformation Investment – Opportunities and Obstacles Strategizing a Digitally Strong Economy! The sparks of digital transformation are lighting all the sectors. The business world is focusing on different use-cases to leverage the technology in every possible manner. With a few failures and more successful examples, it [...]

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Why a scaling business needs the perfect employee management system?

Fri, 26 Oct 2018 13:38:07 +0000

Technology in the form of employee management system is a cost-effective and long-term solution to streamline the scaling-up process of a business.

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How can the small companies grow big with the right Mobile CRM?

Fri, 05 Oct 2018 13:37:58 +0000

How can the small companies grow big with the right Mobile CRM? Seize the New-Age Mobile Opportunities! Mobile phones have become a necessity for this world. The dependency on mobile phones is increasing day-by-day owing to the benefits like convenience, accessibility, affordability, and personalisation. We feel independent by [...]

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Contact Centre Technology and AI – A match made in heaven!

Fri, 31 Aug 2018 10:40:00 +0000

Contact Centre Technology and AI - A match made in heaven! A Powerful Combination Changing the Customer Service Landscape! As the world witnesses newer technologies, there is an increase in associated problems and its benefits. Now, we are in a connected era. Talking about a few decades ago, [...]

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How to choose the right Data Management Platform?

Fri, 03 Aug 2018 13:38:49 +0000

How to choose the right Data Management Platform? Deciphering the business benefits of DMP! Can we imagine running a modern business without data? Possibly No! In this digital economy, data is the lifeline of a business. Data has the potential to help a business organise its processes and [...]

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How to set up an out-of-hours service and improve customer support

Fri, 15 Jun 2018 11:49:28 +0000

How to set up out-of-hours customer support? 4 Ways to Provide Great Customer Service with Least Investment! A business revolves around customers. It produces products and delivers services to please their customers. In turn, they invest their money and resources. To earn profits, a business must ensure the [...]

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