Local Government Archives - iTouchVision UK Customer Service Software, Cloud Service and Support CRM platform Wed, 14 Feb 2024 12:09:18 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.5 39676639 AI in customer support for UK councils: Transforming public sector helpdesks https://www.itouchvision.com/ai-in-customer-support-helpdesk/?utm_source=rss&utm_medium=rss&utm_campaign=ai-in-customer-support-helpdesk Wed, 14 Feb 2024 12:09:18 +0000 https://www.itouchvision.com/?p=23440 AI in customer support for UK councils Transforming public sector helpdesks In today's digital age, the integration of Artificial Intelligence (AI) into customer support has become a game-changer for public sector entities like UK councils. Among the various AI-powered tools, chatbots and automation are revolutionising the helpdesk ecosystem, enhancing operational efficiency [...]

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]]> 23440 From good to great: Elevating service standards in your local authority https://www.itouchvision.com/improve-service-standards/?utm_source=rss&utm_medium=rss&utm_campaign=improve-service-standards Fri, 06 Oct 2023 09:15:25 +0000 https://www.itouchvision.com/?p=23353 From good to great: Elevating service standards in your local authority A roadmap to service delivery excellence Local authorities are at the heart of shaping the quality of life for their communities. As expectations continue to rise, efficient and effective services become paramount. "Elevating Service Standards in Your Local [...]

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]]> 23353 Modernising FOI: Technology’s Influence on Information Access https://www.itouchvision.com/freedom-of-information/?utm_source=rss&utm_medium=rss&utm_campaign=freedom-of-information Wed, 23 Aug 2023 11:48:17 +0000 https://www.itouchvision.com/?p=23298 Modernising FOI: Technology's Influence on Information Access Tech-powered management of Freedom of Information requests In an era of unprecedented technological advancement, the way governments handle Freedom of Information (FOI) requests is undergoing a profound transformation. As information becomes more accessible and interconnected, the traditional processes of submitting, processing, and [...]

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]]> 23298 Effortless Allotment Management: Honouring National Allotments Week 2023 https://www.itouchvision.com/allotment-management/?utm_source=rss&utm_medium=rss&utm_campaign=allotment-management Wed, 16 Aug 2023 09:20:22 +0000 https://www.itouchvision.com/?p=23285 Effortless Allotment Management: Honouring National Allotments Week Revolutionize Allotment Management through My Council Services National Allotments Week is a time of the year that resonates with gardening enthusiasts and community members alike. As we come together to honour the tradition of cultivating vibrant allotments, it also serves as an [...]

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]]> 23285 5 steps to integrate AI into your workforce management strategy https://www.itouchvision.com/ai-workforce-management-strategy/?utm_source=rss&utm_medium=rss&utm_campaign=ai-workforce-management-strategy Fri, 04 Aug 2023 11:19:35 +0000 https://www.itouchvision.com/?p=23263 5 steps to integrate AI into your workforce management strategy Unleash AI's potential: Revolutionise your workforce management It’s fascinating to witness how artificial intelligence (AI) has transitioned from being an experimental venture to an indispensable business tool. As of 2023, 92% of surveyed organisations report measurable benefits as a [...]

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]]> 23263 Harnessing Artificial Intelligence for efficient public service delivery – a practical guide for the local authorities https://www.itouchvision.com/ai-for-local-government/?utm_source=rss&utm_medium=rss&utm_campaign=ai-for-local-government Wed, 26 Jul 2023 13:06:12 +0000 https://www.itouchvision.com/?p=23247 Harnessing Artificial Intelligence for efficient public service delivery Our practical approach towards implementing AI for UK councils A report by World Health Organisation (WHO) estimates that approximately 1.3 million people die each year as a result of road traffic crashes. According to Governing magazine report, 53% of local government officials cannot complete [...]

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]]> 23247 Top 3 cyber security challenges for local government in 2023 https://www.itouchvision.com/cyber-security-challenges/?utm_source=rss&utm_medium=rss&utm_campaign=cyber-security-challenges Fri, 14 Jul 2023 12:32:20 +0000 https://www.itouchvision.com/?p=23237 Top 3 cyber security challenges for local government in 2023 Navigating the cyber frontier: From data breaches to ransomware Sophos' report revealed that 6 in 10 local or state government entities were victims of cyberattacks in 2021 alone. As hackers sharpen their tools and tactics, local governments must arm themselves with [...]

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]]> 23237 How AI is revolutionising customer service: The ultimate guide in 2023 https://www.itouchvision.com/ai-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=ai-customer-service Mon, 10 Jul 2023 09:13:01 +0000 https://www.itouchvision.com/?p=23218 How AI is revolutionising customer service: The ultimate guide in 2023 A detailed exploration of current trends and future possibilities. Artificial Intelligence (AI) is no longer an alien concept but a reality that is transforming our everyday lives. It's a technological force that's bringing about radical shifts in various sectors, driving [...]

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]]> 23218 10 key benefits of digital transformation for local authorities https://www.itouchvision.com/digital-transformation-local-authorities/?utm_source=rss&utm_medium=rss&utm_campaign=digital-transformation-local-authorities Fri, 30 Jun 2023 08:53:39 +0000 https://www.itouchvision.com/?p=23208 10 key benefits of digital transformation for local authorities An insight into the advantages of digital growth in public sector. The process of digital transformation is the amalgamation of technology into different business areas. It brings fundamental changes in the way any business works. Businesses across industries can enjoy the benefits [...]

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]]> 23208 How is digital transformation driving growth in the public sector? https://www.itouchvision.com/digital-transformation-in-the-public-sector/?utm_source=rss&utm_medium=rss&utm_campaign=digital-transformation-in-the-public-sector Wed, 24 May 2023 09:51:00 +0000 https://www.itouchvision.com/?p=23159 How is digital transformation driving growth in the public sector? Real-world practices for the next-gen government. Technology has metamorphosed work-related aspects in all domains, including big data, customer experience software suites, automation, and more. Although the public sector is typically known for its slow, fragmented, and tedious reputation, digital [...]

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